Shipping policy

Shipping Policy

Welcome to EMARATBOX! We are committed to delivering your order as quickly and efficiently as possible. Below are the details regarding our shipping process across the United Arab Emirates (UAE).

🚚 Delivery Timelines

  • Order Processing Time: All orders are processed within 24 hours (Monday to Saturday). Orders placed on Sundays or public holidays will be processed on the next business day.

  • Delivery Time: Once processed, your order will be delivered to your doorstep within 2 to 3 business days anywhere in the UAE.

💰 Shipping Rates

Order Type Delivery Time Shipping Cost
Standard Delivery (All UAE) 2 – 3 Business Days [Insert Fee, e.g., AED 18 / FREE on orders over AED 150]
Cash on Delivery (COD) 2 – 3 Business Days [Insert Fee if applicable, e.g., AED 18 COD Fee / Free]

📍 Coverage & Delivery Locations

We deliver to all major cities and urban areas across all 7 Emirates:

  • Abu Dhabi

  • Dubai

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Umm Al Quwain

  • Fujairah

Note for Remote Areas: Deliveries to certain non-serviceable or distant/off-road areas (e.g., Western Region, isolated islands) may take an additional 1 to 2 business days.

📦 Order Tracking & Notifications

  1. Order Confirmation: Once you place an order, you will receive an immediate order confirmation email/SMS.

  2. Dispatch & Tracking: As soon as your order is dispatched with our local courier partner, you will receive a tracking link via SMS/WhatsApp/Email.

  3. Delivery Attempt: The courier driver will call or text you prior to delivery to confirm your availability and exact location.

💵 Cash on Delivery (COD) Guidelines

  • Please ensure you have the exact cash amount ready upon delivery to ensure a smooth transaction.

  • Make sure your phone number and address details (Building name, Flat/Villa number, Area) are accurate at checkout so the courier can reach you without delay.

❓ Delayed Packages & Assistance

If your order has not arrived within 3 business days, please reach out to our customer support team with your order number, and we will resolve it immediately:

  • Support Hours: Monday – Saturday (9:00 AM – 6:00 PM GST)